Vehicle Dispatching System iTop
iFLOW VEHICLE MANAGEMENT DRIVERINFO

The client software of FLEETY Intelligent Taxi Dispatching System

Below is the layout of the client software for operators.


About iTop Dispatching System

The iTop system is designed to realize taxi job dispatching for taxi companies of all sizes. Not only can it improve the quality of customer service, but also it can reduce the vacant driving rate of vehicle, therefore to reduce fuel consumption and labor intensity as well as to extend the service life of vehicles. The embedded functions server various needs: the burglary alarm and hijacking monitoring provide security of drivers and vehicles; the historical driving routes playback assists taxi company to handle fare disputes and Lost & Found in the most effective manner; taxi meter data statistics improves the business management. Nowadays, iTop system, which has been widely adopted by many major taxi companies in China, is considered as a perfect hi-tech tool to transform the traditional operation pattern, realize dispatching automation, reduce management cost, improve management performance and establish excellent corporate and brand image.

System Features

1)Various job booking - Telephone booking, IVR booking, Internet booking, SMS booking, mobile phone booking.

2)Automatic Dispatching - Response customers requirements quickly and finish dispatching without any involvement of operators.

3)Browser/Server (B/S) Structure - Support any remote access via Internet without client software installation.

4)Large Capacity - Support several taxi companies to (up to 50,000 vehicles) use the system as a public dispatching platform.

5)Standard TCP/IP Communication Interface - Be compatible with all the Mobile Data Terminals in the market.

6)Support multi-level Call Center infrastructure and Internet/optical fiber connections.

7)High Stability & Reliability.

System Function

Intelligent Dispatching
1) Support job broadcasting, assigned job offering and advanced booking
2) Support several dispatching policies - dispatches cabs based on vehicle position, GPS scores and heading direction intelligently, so that each dispatching job is able to be completed within 10 seconds
3) Support IVR (Interactive Voice Response)

Real-time Monitoring
1) Display real-time info of vehicles and drivers
2) Monitor real-time track and speed of vehicles
3) Historical routes/speed playback
4) Monitor possibilities of violations
5) Support interactive messages

E-map
1) Map zooming, roaming, ranging and Eagle Eye
2) Position/landmark/road inquiry
3) Landmark Customization
4) Tracking and photo shooting
5) Dynamic map info upload/unload
6) Regular/speed-limited route setup
7) Fuzzy job and vehicle search
8) Car phone Dialing
9) Vehicle and job displayed using WEB GIS

Operation Management
1) Vehicle/Driver Operation States Reports
2) Business/Alarm Reports
3) Job History
4) Driver ID card/Taximeter Data Uploading
5) Branches/Fleets/Cabs/Individuals Revenue Reports

Security & Alarms
1) Burglary alarm and hijacking alarm
2) Main battery Failure detection and Alarm
3) Over-speeding Alarm/ Excessive time Driving Alarm/ Overtime Parking Alarm/ Deviation of predefined Routes Alarm
4) One-way voice monitoring Mode/ Two-way Call Mode/ Fast Tracking/ Remote cutoff or restore Fuel Supply

Success Stories

--more than a decade experiences proving excellent stability and rich features of the iTop system

Since the launch in 2002, the iTop System, which is the first and the advanced GPRS/CDMA 1X based dispatching system in China, has been carrying out the dispatching of 8,000 cabs of Dazhong Transportation (Group) Co., Ltd. with a robust stability. On the day of the arrival of Typhoon "Metsa" in August 2005, the system completed over 16,000 job orders, which created the maximum daily dispatching volume record in China by then.

Technically, with the assistance of GPS, GIS, GPRS/CDMA 1X, CTI, IVR, TTS and other technologies, the group is able to deliver perfect service of response in 5 seconds, cab number notification in 30 seconds and customer pickup in 5 minutes.

Besides, the various of functions provided by the system, such as intelligent dispatching, security and alarms, interactive response and route playback, have improved the management of the group.

Aided by iTop system, the group successfully shifted to the intelligent management pattern, brought down operational cost and improved quality of customer service as well as competitiveness.

Our Typical Customers

1) Dazhong Transportation (Group) Co., Ltd
2) Shanghai Jinjiang Automobile Service Co., Ltd
3) Shanghai Bashi Taxi Service Co., Ltd
4) Shenzhen Yunfa Industrial Co., Ltd
5) Shenyang Xulong Taxi Service Co., Ltd
6) Transportation Administration of Wuxi, Jiangsu
7) Transportation Administration of Wenzhou, Zhejiang
8) Transportation Administration of Nanchang, Jiangxi